EXPERIENCE

UX Designer

OutSystems | 2017 - Present

UX VIsual Designer

Coca-Cola | 2016

Designed visual communications for the internal UX team within Coca-Cola Global Marketing.
Tools: Axure, Illustrator, Photoshop, Sketch

Social media strategist

Shipt | 2015 - 2016

Developed communication for campaigns across all digital channels including: social, email and paid ads. Monitored social media channels on top social media platforms with a focus on retention and acquisition. Collaborated with content team by conceptualizing, story boarding, and designing creative digital content.
Tools: Sprout Social, MailChimp, WordPress 

CUSTOMER EXPERIENCE LEAD + QUALITY CONTROL

Chrome Industries | 2013 - 2015

Shaped e-Commerce retail experience through multiple channels, including: email, phone, chat, and social media. Reported to e-Commerce Director to implement, maintain, and improve cx. Championed cross-functional projects with Product Development to ensure consistent product quality. 

MARKETING + COMMUNICATIONS INTERN

San Francisco Museum of Modern Art | 2012

Generated market research projects and compiled marketing press reports to explore the relationship between art, media, and the public. Developed effective strategies to engage audiences in discussions of art and culture across social media. 

FAMILY ROOM TECHNICIAN

Apple | 2010 - 2013

Produced individualized solutions for customers, from technical troubleshooting to mobile device repairs at Apple’s flagship retail store. Led creative workshops and tutorial sessions for mobile device users. 

EDUCATION

Birmingham-southern college

BFA Printmaking | 2008 - 2012

GENERAL ASSEMBLY

User Experience Design Immersive | Fall 2016

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