UX designer, professional services-Americas
OutSystems | 2017 - Present
Designs digital experiences for web-responsive and mobile native apps in Agile development cycles.
UX VIsual Designer
Coca-Cola | 2016
Designed visual communications for the internal UX team within Coca-Cola Global Marketing.
Tools: Axure, Illustrator, Photoshop, Sketch
Social media strategist
Shipt | 2015 - 2016
Developed communication for campaigns across all digital channels including: social, email and paid ads. Monitored social media channels on top social media platforms with a focus on retention and acquisition. Collaborated with content team by conceptualizing, story boarding, and designing creative digital content.
Tools: Sprout Social, MailChimp, WordPress
CUSTOMER EXPERIENCE LEAD + QUALITY CONTROL
Chrome Industries | 2013 - 2015
Shaped e-Commerce retail experience through multiple channels, including: email, phone, chat, and social media. Reported to e-Commerce Director to implement, maintain, and improve cx. Championed cross-functional projects with Product Development to ensure consistent product quality.
MARKETING + COMMUNICATIONS INTERN
San Francisco Museum of Modern Art | 2012
Generated market research projects and compiled marketing press reports to explore the relationship between art, media, and the public. Developed effective strategies to engage audiences in discussions of art and culture across social media.
FAMILY ROOM TECHNICIAN
Apple | 2010 - 2013
Produced individualized solutions for customers, from technical troubleshooting to mobile device repairs at Apple’s flagship retail store in San Francisco. Led creative workshops and tutorial sessions for mobile device users.
BFA Printmaking | 2008 - 2012